Figured it was about time for an update on Sapphire Studios!
Never have I been so disgusted with the service of a company…
First of all I get called up by the company Sapphire Studios offering the opportunity for a free makeover and photoshoot with a friend, “if I pass the criteria”.
Low and behold I pass the criteria, its the sales call of all sales calls to suck you in. If I was that good at cold-calling I’d be a millionnaire by now, but I HATE cold-calling because its probably one of the meanest ways to sell anything.
So, the call operator asks for my bank details to put a deposit through to secure my place. I let him know I don’t want to give them over the phone, but yup you need them to secure the place. So I give my bank details but tell him I won’t have the money till a few days time, could I ring up and make the payment?
No he will ring me. I assure him he MUST speak with me in case I do not have hte money he needs. But he rings me and I’m working so he puts the payment through anyway.
HOW IRRESPONSIBLE! I was more than happy to make the payment but the sheer audacity to just take it out my account without my authorisation, thus upsetting my delicate bank balance and direct debits is unforgivable.
I spent the best part of two days calling three different numbers to try and get some help. Strangely enough when you want to buy something they are super friendly, but once there is a problem you simply get passed from line to line to line and it is most upsetting!
I was told I’d get a call back… Nothing. I rang again… No answer. I finally get through again: “I have a meeting with my director”. Lies Lies Lies!
What happened to the customer is always right?
I am so grateful that in my workplace if there is a complaint about the service or quality of something you as quick as possible sort it out!
Eventually after four days of anxiety and constant calls and getting in touch with BBC Watchdog and Trading Standards I finally get through to someone in the Refunds department who very nicely gives me the refund I have been so anxious for. Turns out while the call operators knew she was away for several days neglected to tell me, as did the receptionist.
I know theres some hot hedded words on here, but I shall never be going anyway near this company again, though I must commend Debbie in Finance for being the only redeeming factor!
Guess me and the girls will have to find something else to do!